myFitApp Outage History

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myFitApp had 13 outages in the last 2 years totaling 648h 46m of downtime — averaging 0.5 incidents per month.

There were 13 myFitApp outages since November 14, 2024 totaling 648h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.myfitapp.com

Minor October 14, 2026

Ticketed booking issue

Detected by Pingoru
Oct 14, 2026, 08:46 AM UTC
Resolved
Oct 15, 2026, 09:32 AM UTC
Duration
1d
Affected: Third Party Integrated Services
Timeline · 8 updates
  1. investigating Oct 14, 2026, 08:46 AM UTC

    Currently Legend online ticketing options are not pulling through to the app. This is being investigated.

  2. investigating Oct 14, 2026, 11:12 AM UTC

    We are continuing to investigate this issue with our partners. We appreciate your patience.

  3. identified Oct 14, 2026, 11:58 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 14, 2026, 03:36 PM UTC

    Legend is working on a fix. Currently this is planned to be deployed overnight.

  5. identified Oct 14, 2026, 04:00 PM UTC

    A fix is being worked on and should be deployed overnight if testing goes well. We will update when we hear more

  6. identified Oct 15, 2026, 07:38 AM UTC

    We are continuing to wait for a fix to be released. We appreciate your patience.

  7. monitoring Oct 15, 2026, 08:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Oct 15, 2026, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Issue with Marketing Automation messages and conversations

Detected by Pingoru
Mar 17, 2026, 12:24 PM UTC
Resolved
Mar 17, 2026, 01:22 PM UTC
Duration
58m
Affected: Cockpit and Core Services
Timeline · 4 updates
  1. investigating Mar 17, 2026, 12:24 PM UTC

    We are currently investigating an issue with Marketing Automation where: 1) Conversations are not showing 2) Push messages are being sent but do not appear in a conversation 3) Push messages are being accessed from the phone but no message appears when pressed

  2. identified Mar 17, 2026, 12:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2026, 01:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 4, 2026

Issues with Booking with the Legend Integration

Detected by Pingoru
Feb 04, 2026, 07:27 AM UTC
Resolved
Feb 04, 2026, 10:31 AM UTC
Duration
3h 3m
Affected: Third Party Integrated Services
Timeline · 5 updates
  1. investigating Feb 04, 2026, 07:27 AM UTC

    We are currently investigating and working with Legend.

  2. identified Feb 04, 2026, 07:36 AM UTC

    We have identified an issue with the Legend strikes feature. This has been raised with Legend. Until this issue is resolved the Legend strikes feature will be disabled for all accounts. This will be happening in the next 5 mins.

  3. identified Feb 04, 2026, 08:53 AM UTC

    Further reports suggest this is not affect all Legend customers however a fix has been identified by Legend and is being worked on. This is planned to be released by 10:00UTC.

  4. monitoring Feb 04, 2026, 10:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 04, 2026, 10:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 29, 2026

Issue with members being able to log into the app and book

Detected by Pingoru
Jan 29, 2026, 12:22 PM UTC
Resolved
Jan 29, 2026, 01:56 PM UTC
Duration
1h 34m
Affected: Cockpit and Core Services
Timeline · 5 updates
  1. investigating Jan 29, 2026, 12:22 PM UTC

    We are currently investigating this issue as to why members are currently experiencing issues - "Service Unreachable" message on the app? code [MFA1004_502]

  2. identified Jan 29, 2026, 12:29 PM UTC

    We have idenfitied the issue and we are working on a resolution

  3. identified Jan 29, 2026, 12:49 PM UTC

    We believe the issue is with a third party and we are communicating with them - we can confirm that not every app is affected.

  4. monitoring Jan 29, 2026, 01:20 PM UTC

    Third party issue has been resolved and we are monitoring. Normal service should start to resume

  5. resolved Jan 29, 2026, 01:56 PM UTC

    This issue has now been resolved. We thank you for your patience.

Read the full incident report →

Minor December 15, 2025

Marketing Automation issue

Detected by Pingoru
Dec 15, 2025, 09:29 AM UTC
Resolved
Dec 15, 2025, 09:41 AM UTC
Duration
11m
Affected: Cockpit and Core Services
Timeline · 3 updates
  1. investigating Dec 15, 2025, 09:29 AM UTC

    We are aware of two issues with Marketing Automation: 1) There is an issue where you can see other customers messages inside your cockpit. These messages have not been sent to your members. We are working on a resolution. 2) It is not currently possible to send a Marketing Automation message. We are working on a resolution

  2. investigating Dec 15, 2025, 09:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 15, 2025, 09:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 20, 2025

Intermittent issues with Legend

Detected by Pingoru
Nov 20, 2025, 08:18 AM UTC
Resolved
Nov 20, 2025, 09:46 AM UTC
Duration
1h 28m
Affected: Third Party Integrated Services
Timeline · 2 updates
  1. investigating Nov 20, 2025, 08:18 AM UTC

    There are currently issues reported with the Legend platform. This is unrelated to myFitApp. We’re working to assist Legend where we can.

  2. resolved Nov 20, 2025, 09:46 AM UTC

    Legend has resolved the issue.

Read the full incident report →

Major October 6, 2025

Issue with Access Control

Detected by Pingoru
Oct 06, 2025, 04:21 PM UTC
Resolved
Oct 06, 2025, 08:48 PM UTC
Duration
4h 26m
Affected: Smart Tile Access Control
Timeline · 3 updates
  1. investigating Oct 06, 2025, 04:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 06, 2025, 04:46 PM UTC

    An issue with the smart tile client going down and not reconnecting has been identified. If the smart tile client doesn't restart automatically then a manual restart should resolve the problem.

  3. resolved Oct 06, 2025, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2025

Legend: Unable to cancel classes

Detected by Pingoru
Aug 07, 2025, 08:24 AM UTC
Resolved
Aug 07, 2025, 12:56 PM UTC
Duration
4h 32m
Affected: Third Party Integrated Services
Timeline · 2 updates
  1. investigating Aug 07, 2025, 08:24 AM UTC

    We have had reports of users not being able to cancel classes. At this stage this appears to be a Legend wide issue. Legend are aware.

  2. resolved Aug 07, 2025, 12:56 PM UTC

    Legend have applied a fix for the issue noted earlier where users were not able to cancel a class in the app when it was booked through the app. They are monitoring going forward but the issue now seems to be resolved.

Read the full incident report →

Minor July 3, 2025

Campaign Messaging Irregularities

Detected by Pingoru
Jul 03, 2025, 10:04 AM UTC
Resolved
Jul 03, 2025, 03:48 PM UTC
Duration
5h 43m
Affected: Cockpit and Core Services
Timeline · 4 updates
  1. identified Jul 03, 2025, 10:04 AM UTC

    We have Identified some further issues that relate to https://status.myfitapp.com/incidents/03xx33khgs7f. We can continuing to work on fixing the issues and will keep this incident update with progress.

  2. identified Jul 03, 2025, 10:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 03, 2025, 01:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2025, 03:48 PM UTC

    This incident has been resolved. New campaigns should be operating fine now. Campaigns that were active during the incident period may still be affected.

Read the full incident report →

Major July 2, 2025

Partial Disruption – MFA Bookings and Attendance

Detected by Pingoru
Jul 02, 2025, 07:22 AM UTC
Resolved
Jul 02, 2025, 09:10 AM UTC
Duration
1h 48m
Affected: Cockpit and Core ServicesAPI
Timeline · 2 updates
  1. identified Jul 02, 2025, 07:22 AM UTC

    We’re currently seeing issues with event bookings and related features (like attendance and guest check-in) for some customers using a specific MFA provider. Our team is working to fix this and expects it to be resolved within the next 30–60 minutes. All other services are working as expected.

  2. resolved Jul 02, 2025, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 9, 2025

Legend Online Services Outage

Detected by Pingoru
Apr 09, 2025, 08:11 AM UTC
Resolved
Apr 09, 2025, 12:22 PM UTC
Duration
4h 10m
Affected: Third Party Integrated Services
Timeline · 4 updates
  1. investigating Apr 09, 2025, 08:11 AM UTC

    We're receiving reports that Legend Online Services is experiencing an outage affecting most customers. As such the identity and booking features for Legend customers within the app are not functioning.

  2. investigating Apr 09, 2025, 11:06 AM UTC

    We are continuing to coordinate with Legend to obtain the latest updates on the situation.

  3. monitoring Apr 09, 2025, 11:47 AM UTC

    Legend has reported that the solution should be back up and working. We're monitoring to check.

  4. resolved Apr 09, 2025, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Cockpit component Error- Lead Generation module

Detected by Pingoru
Nov 14, 2024, 12:50 PM UTC
Resolved
Nov 14, 2024, 02:47 PM UTC
Duration
1h 56m
Affected: Cockpit and Core Services
Timeline · 2 updates
  1. identified Nov 14, 2024, 12:50 PM UTC

    We’re currently experiencing a small issue in the Cockpit component -Lead Generation module. This however does not affect the functionality of the lead generation module within the app. Our team is on it and working to resolve the issue smoothly. We apologize for the inconvenience and appreciate your patience.

  2. resolved Nov 14, 2024, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →