myFitApp incident

Legend: Unable to cancel classes

Major Resolved View vendor source →

myFitApp experienced a major incident on August 7, 2025 affecting Third Party Integrated Services, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 08:24 AM UTC
Resolved
Aug 07, 2025, 12:56 PM UTC
Duration
4h 32m
Detected by Pingoru
Aug 07, 2025, 08:24 AM UTC

Affected components

Third Party Integrated Services

Update timeline

  1. investigating Aug 07, 2025, 08:24 AM UTC

    We have had reports of users not being able to cancel classes. At this stage this appears to be a Legend wide issue. Legend are aware.

  2. resolved Aug 07, 2025, 12:56 PM UTC

    Legend have applied a fix for the issue noted earlier where users were not able to cancel a class in the app when it was booked through the app. They are monitoring going forward but the issue now seems to be resolved.