myFitApp experienced a major incident on October 6, 2025 affecting Smart Tile Access Control, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Tile Access Control
Update timeline
- investigating Oct 06, 2025, 04:21 PM UTC
We are currently investigating this issue.
- monitoring Oct 06, 2025, 04:46 PM UTC
An issue with the smart tile client going down and not reconnecting has been identified. If the smart tile client doesn't restart automatically then a manual restart should resolve the problem.
- resolved Oct 06, 2025, 08:48 PM UTC
This incident has been resolved.