MX Connect had 9 outages in the last 2 years totaling 29h 26m of downtime — averaging 0.4 incidents per month.
There were 9 MX Connect outages since September 25, 2024 totaling 29h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating reports that MX Connect (www.mxconnect.com) is experiencing degraded performance. We are actively researching and will provide more information shortly.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are investigating reports that MX Connect (www.mxconnect.com) is unavailable. We are actively researching and will provide more information shortly.
We’ve identified that a global issue with an external infrastructure partner is causing a full platform outage. Our teams are coordinating with the provider and reviewing internal mitigations to restore service as quickly as possible. We’ll share updates as we make progress. Thank you for your patience.
Some services have recovered, but the platform issues remains intermittent. Our teams are actively working with our partner as we drive toward full recovery. We’ll share updates as soon as we have meaningful progress.
Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilise the environment.
We are continuing to work on a fix for this issue.
Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilize the environment.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of latency with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
MXConnect is experiencing degraded performance at this moment
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where users are unable to log in to MXConnect. Attempts to access the login page are resulting in a 504 Gateway Timeout error. Our technical team is actively working to identify the root cause and restore normal service as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that MX Connect (www.mxconnect.com) is unavailable due to authentication issues. We are actively researching and will provide more information shortly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating reports of latency and degraded performance with MX Connect (www.mxconnect.com). We are actively researching and will provide more information shortly.
We are continuing to investigate this issue.
The issue has been identified and a fix is being solutioned.
The latency issues we were experiencing with MX Connect (www.mxconnect.com) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.