MX Connect experienced a critical incident on November 18, 2025 affecting MX Connect, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:57 AM UTC
We are investigating reports that MX Connect (www.mxconnect.com) is unavailable. We are actively researching and will provide more information shortly.
- identified Nov 18, 2025, 12:20 PM UTC
We’ve identified that a global issue with an external infrastructure partner is causing a full platform outage. Our teams are coordinating with the provider and reviewing internal mitigations to restore service as quickly as possible. We’ll share updates as we make progress. Thank you for your patience.
- identified Nov 18, 2025, 01:21 PM UTC
Some services have recovered, but the platform issues remains intermittent. Our teams are actively working with our partner as we drive toward full recovery. We’ll share updates as soon as we have meaningful progress.
- identified Nov 18, 2025, 02:37 PM UTC
Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilise the environment.
- identified Nov 18, 2025, 03:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 04:39 PM UTC
Platform is still experiencing intermittent availability. Our teams remain actively engaged and continue to work closely with our external partner to stabilize the environment.
- monitoring Nov 18, 2025, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 06:01 PM UTC
This incident has been resolved.