MX experienced a minor incident on August 21, 2026 affecting Customer Analytics, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2026, 07:29 PM UTC
Status: Identified We are currently investigating a service disruption affecting Customer Analytics dashboards which may result in dashboards not displaying data for some users. Our teams have identified the source of the issue and are coordinating with a third-party vendor on a resolution. We will provide an update within one hour. Thank you for your patience as we work to resolve the issue. Affected components Customer Analytics (Partial outage)
- monitoring Aug 21, 2026, 08:27 PM UTC
Status: Monitoring The issue affecting Customer Analytics dashboards has been resolved, and services are operating normally. We are actively monitoring the situation to ensure ongoing stability and to quickly address any issue that may arise. We will provide a final resolution update shortly. If you are still experiencing any disruption of service or have any other issue, please contact support directly for assistance. We appreciate your patience during this incident. Affected components Customer Analytics (Partial outage)
- resolved Aug 21, 2026, 08:46 PM UTC
Status: Resolved The issue affecting Customer Analytics dashboards has been fully resolved after careful monitoring, and all services have returned to normal. During this disruption, some customers were unable to load dashboard data within the Customer Analytics platform. An Incident Report will be available within the next few days. If you would like to receive a copy, please contact your MX Client Executive, who will assist in getting the report to you. We sincerely appreciate your patience and trust as we worked through this incident. Thank you! Affected components Customer Analytics (Operational)