Mux incident

Increase in error rates for image delivery

Minor Resolved View vendor source →

Mux experienced a minor incident on November 20, 2025 affecting Mux Video - VOD and Mux Video - Live, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 05:44 PM UTC
Resolved
Nov 20, 2025, 09:26 PM UTC
Duration
3h 41m
Detected by Pingoru
Nov 20, 2025, 05:44 PM UTC

Affected components

Mux Video - VODMux Video - Live

Update timeline

  1. identified Nov 20, 2025, 05:44 PM UTC

    The team have identified an issue causing an increase in error rates for image delivery, and are working on a fix.

  2. identified Nov 20, 2025, 06:54 PM UTC

    The team is currently deploying a fix for this issue.

  3. resolved Nov 20, 2025, 09:26 PM UTC

    This incident has been resolved.