Mux incident

Direct upload failures and playback failures for some customers

Major Resolved View vendor source →

Mux experienced a major incident on February 23, 2026 affecting Mux Video - VOD, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 02:28 PM UTC
Resolved
Feb 23, 2026, 03:57 PM UTC
Duration
1h 29m
Detected by Pingoru
Feb 23, 2026, 02:28 PM UTC

Affected components

Mux Video - VOD

Update timeline

  1. investigating Feb 23, 2026, 02:28 PM UTC

    We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

  2. monitoring Feb 23, 2026, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.

  3. resolved Feb 23, 2026, 03:57 PM UTC

    This incident has been resolved.