Mux incident
Delayed video ingest and webhook delivery for some customers
Mux experienced a minor incident on February 24, 2026 affecting Mux Video - VOD, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Mux Video - VOD
Update timeline
- investigating Feb 24, 2026, 08:06 PM UTC
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
- identified Feb 24, 2026, 08:37 PM UTC
Our teams identified the cause of the delays and are actively working on recovery.
- monitoring Feb 24, 2026, 09:08 PM UTC
Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.
- resolved Feb 25, 2026, 12:32 AM UTC
After monitoring the fix we have confirmed full resolution.