Mux incident

Delayed video ingest and webhook delivery for some customers

Minor Resolved View vendor source →
Started
Feb 24, 2026, 08:06 PM UTC
Resolved
Feb 25, 2026, 12:32 AM UTC
Duration
4h 26m
Detected by Pingoru
Feb 24, 2026, 08:06 PM UTC

Affected components

Mux Video - VOD

Update timeline

  1. investigating Feb 24, 2026, 08:06 PM UTC

    We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

  2. identified Feb 24, 2026, 08:37 PM UTC

    Our teams identified the cause of the delays and are actively working on recovery.

  3. monitoring Feb 24, 2026, 09:08 PM UTC

    Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

  4. resolved Feb 25, 2026, 12:32 AM UTC

    After monitoring the fix we have confirmed full resolution.

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