MultiSafepay incident

[Bancontact] Major disruption in payment success rate

Resolved after 8 minutes, affecting Payments, on February 11, 2025.

resolved Feb 11, 2025, 08:05 AM UTC

The incident has been resolved as per 08:59 CET. Our team will further monitor but close the incident.

Started
Feb 11, 2025, 07:57 AM UTC
Resolved
Feb 11, 2025, 08:05 AM UTC
Duration
8m
Detected by Pingoru
Feb 11, 2025, 07:57 AM UTC

Affected components

Payments

Update timeline

  1. investigating Feb 11, 2025, 07:57 AM UTC

    We are actively investigating reports of Bancontact payment success rate issues. We will provide an update as soon as more information becomes available.

  2. resolved Feb 11, 2025, 08:05 AM UTC

    The incident has been resolved as per 08:59 CET. Our team will further monitor but close the incident.

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