PMX X.5 APAC - Mercury - Reported Incident - Resolved

Update timeline

1. investigating Aug 20, 2026, 08:03 AM UTC

   Dear MRI Client, We are aware of a potential issue which started on 19-Aug-2026 at 23:47 UTC affecting PMX X.5 APAC - Mercury. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Aug 20, 2026, 10:43 AM UTC

   Dear MRI Client, We have identified the source of the issue affecting PMX X.5 APAC - Mercury. The issue appears to be regional and related to an external network issue. We are working with the relevant teams to resolve it. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. monitoring Aug 20, 2026, 01:35 PM UTC

   Dear MRI Client, A fix was applied on 20-Aug-2026 to address the issue impacting PMX X.5 APAC - Mercury, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

4. monitoring Aug 21, 2026, 01:58 AM UTC

   Dear MRI Client, A fix was applied on 20-Aug-2026 to address the issue impacting PMX X.5 APAC - Mercury, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

5. resolved Aug 21, 2026, 07:00 AM UTC

   Dear MRI Client, Normal service has now been restored for PMX X.5 APAC - Mercury. The issue was fully resolved on 21-Aug-2026 at 06:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software