MRI Software incident
PMX X.7 PAH Americas - Orion - Reported Incident - Resolved
MRI Software experienced a major incident on August 11, 2026 affecting PMX X.7 PAH Americas - Orion, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2026, 06:24 PM UTC
Dear MRI Client, We are aware of a potential issue which started on 06 August 2026 at 10:00 UTC affecting PMX Residential Management services for clients hosted in the Orion environment. Our teams continue to investigate the issue to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- identified Aug 11, 2026, 08:14 PM UTC
Dear MRI Client, We have identified the source of the issue affecting PMX Residential Management services. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- monitoring Aug 12, 2026, 01:06 PM UTC
Dear MRI Client, A fix was applied on 11 August 2026 at 17:03 UTC to address the issue impacting PMX Residential Management, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software
- identified Aug 12, 2026, 01:28 PM UTC
Dear MRI Client, We have identified the source of the issue affecting PMX Residential Management. Our technical team is actively working on a fix, which has progressed to the testing phase and remains under validation. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- identified Aug 12, 2026, 08:17 PM UTC
We continue to work on a fix for this issue. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- identified Aug 13, 2026, 04:27 PM UTC
The teams continue to work on a fix and remain actively engaged in driving the issue toward resolution. Further updates will be posted here as more information becomes available. Thank you for your patience while we address this. Regards, MRI Software
- identified Aug 14, 2026, 02:11 AM UTC
Dear MRI Client, A Critical Maintenance Update (CMU) is scheduled to address the issue reported for Residential Management. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- monitoring Aug 14, 2026, 01:35 PM UTC
Dear MRI Client, A fix was applied on 14 August 2026 at 10:00 UTC to address the issue impacting PMX Residential Management, and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software
- resolved Aug 14, 2026, 06:10 PM UTC
Dear MRI Client, Normal service has now been restored for PMX Residential Management. The issue was fully resolved on 14 August 2026 at 10:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software