MRI Software incident

Agency Central - Reported Incident - Resolved

Critical Resolved View vendor source →

MRI Software experienced a critical incident on May 25, 2026 affecting Agency Central, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 04:52 PM UTC
Resolved
May 25, 2026, 10:02 PM UTC
Duration
5h 9m
Detected by Pingoru
May 25, 2026, 04:52 PM UTC

Affected components

Agency Central

Update timeline

  1. investigating May 25, 2026, 04:52 PM UTC

    Dear MRI Client, We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Agency Central. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

  2. identified May 25, 2026, 08:54 PM UTC

    Dear MRI Client, We have identified the source of the issue affecting Agency Central. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

  3. resolved May 25, 2026, 10:02 PM UTC

    Dear MRI Client, Normal service has now been restored for Agency Central. The issue was fully resolved on 25-May-2026 at 22:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software