LiveStream Pro - AI subtitles not working
Affected: LSPro
Timeline · 2 updates
- investigating Jun 05, 2026, 09:39 AM UTC
We are currently investigating this issue.
- resolved Jun 08, 2026, 11:31 AM UTC
This incident has been resolved.
movingimage Outage History
movingimage is up right nowmovingimage had 32 outages in the last 2 years totaling 96h 8m of downtime — averaging 1.3 incidents per month.
There were 32 movingimage outages since June 13, 2024 totaling 96h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
KEYCLOAK – Service outage
Affected: Authentication and SSO
Timeline · 3 updates
- investigating Apr 30, 2026, 07:22 PM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- investigating Apr 30, 2026, 07:33 PM UTC
We are continuing to investigate this issue.
- resolved Apr 30, 2026, 07:36 PM UTC
This incident has been resolved.
LiveStream Pro – Degraded Performance of Primary Server
Timeline · 1 update
- resolved Mar 16, 2026, 04:08 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 13:19h CET and lasted until 16:15h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team
LiveStream Pro - Degraded Performance of Primary Server
Timeline · 1 update
- resolved Mar 16, 2026, 04:10 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 10:15h CET and lasted until 11:30h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team
LiveStream Pro – AI subtitles not working
Affected: LSPro
Timeline · 2 updates
- investigating Mar 04, 2026, 09:55 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. Affected is AI subtitles generation in LiveStream Pro. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Mar 04, 2026, 11:47 AM UTC
This incident has been resolved.
KEYCLOAK – Service degradation
Timeline · 1 update
- resolved Feb 10, 2026, 04:16 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: Keycloak Issue started around 15:00h CET and took aprox 20 minutes to resolve from service degradation to fully operational. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
LiveStream Pro – AI Subtitles not working
Affected: LSPro
Timeline · 2 updates
- investigating Dec 03, 2025, 09:38 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Dec 03, 2025, 12:52 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
VMPRO - Failed Requests
Timeline · 1 update
- resolved Dec 02, 2025, 09:07 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced connectivity issue between VideoManager PRO and database. It took us approximately 10 minutes to resolve. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Virtual Events – Mail service not available
Affected: Virtual Events
Timeline · 2 updates
- investigating Nov 18, 2025, 01:28 PM UTC
Dear movingimage Virtual Event Users, We are investigating an issue that is affecting the mail service of Virtual Events. Currently, no email will be sent out when inviting attendees or sending out notifications. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Nov 18, 2025, 04:00 PM UTC
Dear movingimage Virtual Event Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
LiveStream Pro – lspro.movingimage.com not reachable
Affected: LSPro
Timeline · 6 updates
Login engine degraded
Affected: Authentication and SSO
Timeline · 2 updates
- monitoring Oct 15, 2025, 12:36 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Oct 15, 2025, 02:02 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
LiveStream Pro – Degraded Performance
Affected: LSPro
Timeline · 3 updates
- investigating Sep 22, 2025, 01:48 PM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Sep 22, 2025, 02:34 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Sep 22, 2025, 03:21 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
CorporateTube – CorporateTube is not available
Timeline · 1 update
- resolved Sep 09, 2025, 08:06 AM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. Due to very large amount of user we faced issue with autoscaling of CorporateTube and dependent systems. Issue was resolved during a day from total outage to partial degradation. Steps we took will improve reliability in case of the similar unprecedented loads as we had during this incident. The restored services are listed below: CorporateTube Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
VideoManager PRO – was not available
Timeline · 1 update
- resolved Sep 08, 2025, 11:40 AM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced glitch in our autoscaling infrastructure which was resolved in approx 10min. We are sorry for the inconvenience it caused. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
CorporateTube – CorporateTube is not available at the moment
Affected: CorporateTube
Timeline · 2 updates
- investigating Sep 08, 2025, 07:34 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Sep 08, 2025, 07:58 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
VMPro - Failure in upload
Timeline · 1 update
- resolved Aug 05, 2025, 07:55 AM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Webcast - Login to Manager & Operator is not possible
Timeline · 1 update
- resolved Jun 19, 2025, 01:20 PM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the autoscalling module of movingimage Webcast which let to issues when a user tried to login to Webcast Manager or Operator. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Services Disruption
Affected: VideoManager ProCorporateTubeWebcastAnalyticsLSProAuthentication and SSO
Timeline · 2 updates
- monitoring Jun 13, 2025, 12:30 PM UTC
Summary: Some of our services experienced a brief period of unavailability. During this time, users may have encountered connectivity issues or temporary service interruptions. Root Cause: The incident was triggered by an unexpected infrastructure event that temporarily impacted service capacity. Automated recovery mechanisms were engaged and normal operations resumed promptly. Resolution: Our engineering team continue to monitor the situation closely and services have since been fully restored now. We apologize for any inconvenience this may have caused and appreciate your continued trust.
- resolved Jun 13, 2025, 12:40 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
Video Manager Pro pages not loading
Timeline · 1 update
- resolved Apr 02, 2025, 12:32 PM UTC
A issue was found on a frontend component and a fix was applied. We apologize for any inconvenience caused and thank you for your patience and understanding.
[Resolved] Create API issue
Timeline · 1 update
- resolved Mar 28, 2025, 12:19 PM UTC
We encountered an issue affecting some of the Create APIs, where the response header returned an incorrect location. The problem was identified and resolved, and the service is now fully operational. Incident duration: 26/03/2025 - 19:00 to 28/03/2025 - 13:10. If you encountered difficulties during this period, we recommend retrying your video uploads. Should you experience any further issues or require assistance, please contact our support team. We apologize for any inconvenience caused and thank you for your patience and understanding.
LSPRO - Primary Server Unavailable
Timeline · 1 update
- resolved Feb 21, 2025, 08:49 AM UTC
Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform, with the primary LSPro server being temporary unavailable. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
VMPRO Degraded Performance
Affected: VideoManager Pro
Timeline · 3 updates
- investigating Feb 14, 2025, 07:26 AM UTC
Investigating - Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Feb 14, 2025, 07:29 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us.
- resolved Feb 14, 2025, 07:39 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
VMPro Unavailable
Affected: VideoManager Pro
Timeline · 3 updates
- investigating Feb 04, 2025, 11:38 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- monitoring Feb 04, 2025, 11:46 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Feb 04, 2025, 11:52 AM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
VideoManager Pro – Transcoding delayed
Timeline · 1 update
- resolved Jan 28, 2025, 05:55 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
CorporateTube - Slow Response Time
Affected: CorporateTube
Timeline · 2 updates
- investigating Jan 14, 2025, 10:04 AM UTC
Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team
- resolved Jan 14, 2025, 12:55 PM UTC
Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team