Moveworks experienced a critical incident on September 4, 2025 affecting Moveworks AI Assistant, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 04:46 PM UTC
We are currently investigating an issue affecting some users who are encountering failures or receiving slow responses while interacting with the Moveworks AI Assistant. Our team is actively working to resolve the problem and restore full functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide updates as more information becomes available.
- monitoring Sep 04, 2025, 05:00 PM UTC
We have implemented a fix for the issue affecting interactions with the Moveworks AI Assistant and are observing improvements. Our team will continue to monitor the situation to ensure stability and performance. We appreciate your patience and understanding during this time. Thank you for bearing with us.
- resolved Sep 04, 2025, 05:37 PM UTC
We are pleased to inform you that the issue affecting interactions with the Moveworks AI Assistant has been fully resolved. We apologize for any inconvenience caused and appreciate your patience and understanding throughout the process. Thank you for your continued support.