Moveworks incident

Embedded AI Assistant Degradation

Minor Resolved View vendor source →

Moveworks experienced a minor incident on September 26, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 02:30 PM UTC
Resolved
Sep 26, 2025, 02:30 PM UTC
Duration
—
Detected by Pingoru
Sep 26, 2025, 02:30 PM UTC

Update timeline

  1. resolved Sep 26, 2025, 03:27 PM UTC

    We have identified and resolved an issue that caused delayed notifications or responses in the Embedded AI Assistant, which only appeared after users refreshed their browser. The impact was limited to customers in the Enterprise Search Limited Preview across all environments except Gov Cloud. Services have been fully restored and are operating normally, and we apologize for the inconvenience caused.