Moveworks experienced a major incident on October 1, 2025 affecting AI Assistant Insights, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
AI Assistant Insights
Update timeline
- identified Oct 01, 2025, 08:09 PM UTC
We have identified an issue where users are encountering an error message: "Oops, there is something wrong. Please try again later." This problem occurs when attempting to load User Insights, Plugin Insights, and Raw Interactions under the Analytics section in My Moveworks Portal. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Our team is actively investigating the root cause and is committed to restoring full service as quickly as possible. Impacted Regions : All Regions
- resolved Oct 01, 2025, 08:26 PM UTC
This incident has been resolved.