There were 19 MOREnet outages since February 4, 2026 totaling 346h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
There was a drop in connectivity through a MOREnet vendor resulting in a disruption in traffic of about 3 minutes. We are investigating the reason for this incident.
An upstream internet vendor's router crashed in Kansas City, which forced a reboot of the affected system. All services are restored, but the internet provider is working with the equipment vendor to determine the cause of the crash. MOREnet will continue to monitor the situation.
Routing appears stable. MOREnet will continue to monitor for further instability.
Sites: Administrative Office - Wright County Library Christian County Library District - Sparta Branch Green Forest R-II Hartville R-II Hermitage R-IV Humansville R-IV Licking Branch - Texas County Library Main Library - Texas County Library Miller County Library Iberia - Heartland Regional Library System New Hope Christian Academy Owensville Branch - Scenic Regional Library Polk County Library - Humansville Branch Steele Public Library Summersville Branch - Texas County Library Taneyville R-II Wheatland R-I Description: Many sites offline this morning due to a maintenance overrun. Technicians are working on a fix to restore services. Will provide updates as given. No ETR has been given at this time.
Issue still under investigation.
still a work in progress, customers may experience flapping (circuit bouncing) while a fix is underway.
although many sites are online, the issue is not fixed and we are not hands off yet. Repairs are still ongoing.
Same status: although many sites are online, the issue is not fixed and we are not hands off yet. Repairs are still ongoing.
Teams are continuing to address routing related concerns and are required to work through each switch individually. As stated earlier, customers are currently online but there are some with issues and we have not been given a hands-off, nor an ETR.
Work continues. Additional updates will be shared as more information becomes available.
repair still ongoing with intermittent outages, no ETR given. uplifted status for now.
Repairs are done for now., A bug with the vendor software update caused a routing disturbance in the network. Further updates have been paused until a permanent fix is in place.
We are currentling investigating a large AT&T outage affecting circuits terminating in our St Louis hub. We have engaged AT&T for additional troubleshooting.
AT&T has confirmed a major network failure in the St Louis area. They are continuing to isolate the cause. This outage affects the circuits listed below: Affton 101 AT Still University St Louis Boncl R-X Camden Co Library Osage Beach Branch Fulton 58 Gideon 37 Hancock Place Hannibal 60 Hannibal LaGrange College John Burroughs School Leopold R-III MACC Hannibal Campus MACC Mexico Campus Maplewood Public Library Mexico-Audrain Co Library Mexico Branch Mississippi Co Library Mitchell Memorial Library Mississippi Co Library Main Branch New Madrid Rhodes Memorial Library Poplar Bluff Public Library Southeast Mo State University Kennett Campus Union R-XI Webster Groves Public Library Zalma R-V
AT&T field and central office technicians have identified a fiber cut with approximately 178' of damaged fiber. Technicians are still assessing the complete damage. No ETR at this time.
Damaged cable has been located and contractors are enroute with ETA of 1-hour.
Fiber repair work continues. AT&T has not provided an ETR yet.
Splicing efforts continue. Per AT&T - a 144 count fiber is ribbon but is gel filled and then a 216 count fiber is singles gel filled so this will slow down progress a bit. Still no ETR.
Splicing efforts are continuing. AT&T has provided an ETR of 9:40AM April 1st.
Circuits restored at approximately 12:20AM. We have not received the hands off notification from AT&T at this time. We will continue to monitor.
AT&T has completed splicing and are hands off. Circuits have remained stable since restoring around 12:20AM.
We are currently investigating this issue.
This incident has been resolved.
Sites: NE Vernon SD Description: THere is a service disruption in Rockville, MO. The Brightspeed Network Operations Center (NOC) is actively engaged in diagnosing the problem to ascertain its cause. Will provide updates as given.
A technician has been dispatched to the fault location to investigate and identify the root cause of the issue. An estimated time of arrival is not available at this time.
Field Operations has arrived at the Schell central office to conduct light level testing to determine the source of the service disruption
Brightspeed is reporting a fiber fault, however our sites recovered shortly after crews arrived at central office. As I have not received an all clear from the vendor, I will place us in monitoring mode until I hear otherwise.
no all clear given as they are still investigating a fiber cut in the area.
The fiber repair crew has located a frozen splice case at the fault point and is actively working to restore service.
The technicians are working on the case after determining that all of the splices were bad. Network Operations is monitoring alarms as work continues
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currenting experiencing intermittent network slowness. Technicians are troubleshooting to identify the cause.
MOREnet engineers have mitigated a DDOS attack towards one of our members. Thank you for your patience and sorry or any issues caused.
MOREnet network continues to suffer ongoing DDOS attacks that are causing slowness for our members. MOREnet continues to work on mitigating the attacks.
Our experts continue to work on investigating and mitigating an ongoing denial of service (DDoS) attack. We believe it’s no longer affecting the performance of our network.
While we are still experiencing a DDoS attack, we have successfully eliminated the traffic from reaching our network. Our team will continue to monitor.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
Vendor Fiber Crews are currently on site accessing the damage due to vandalism. Current plan is to splice in new fiber. No ETR at this time.
This incident has been resolved.
Sites: Barry-Lawrence Regional Library: Eagle Rock Branch, Shell Knob Branch Dadeville R-II Hurley R-I Manes R-V Shell Knob 78 Centurylink outage is under investigation.
This outage is part of a higher level outage under investigation. "Boots are on the ground" in an attempt to locate and isolate the fault.
Their is a fiber fault near Cassville, MO. Technicians are undergoing isolation & troubleshooting. No ETR given.
Field crews have identified another area of damage, not too far from the initial fault, due to a construction project. ETA will be given once splice and repair team assess the work that needs to be done.
Techs are onsite making repairs, no ETA given as of yet.
Fiber crews are working on a restoration plan for this repair as the fiber is located in a creek and near an active construction area.
onsite efforts to expose the damaged cable section by hand has commenced while pending the completion of emergency utility locate markings onsite. Once completed, crews will expose the damaged cable section, install two new splice enclosures at each end of the damage location, and place a new fiber section to restore services. Emergency utility locates are anticipated to be completed onsite in approximately 1 hour.
Utility locates are in place, excavation commencing
Services are restoring as splicing activities are being completed
As of 6:29 am, we are hands off, all clear.
At about 1:30 MOREnet members with a connection thru ATT&T out of St Louis have lost internet connection. MOREnet engineers have engaged AT&T technicians. We will update as information becomes available
AT&T is reporting a major network issue in the St Louis area affecting service. AT&T technicians are troubleshooting to isolate the cause.
We are seeing the AT&T circuits restore. We have not received the reason for outage from AT&T yet but will follow up with them and continue to monitor for further issues.
Circuit have remained stable since restoration.
Members have reported a couple 10 minutes outages around 10:10am and noon today. We are currently investigating what may have caused the disruption in service.
The main issue has been localized to a particular vendor. We are continuing to investigate any outliers, and engage the vendor to find the root cause of the 10am disruption. The noon time disruption was in relation to a high volume attack that has been identified and mitigated. We are currently monitoring that incident in case additional action is needed.
This incident has been resolved.
Lumen is actively investigating a network issue in the Kansas City area causing a service outage on the below listed sites. Craig R-III Shawnee R-III Chilhowee R-IV Cass County Public Library Pleasant Hill Branch
Initial investigations by Lumen NOC suggest that a fiber fault may be the source of the service interruption. Lumen Field Operations are on site in Kansas City preparing to run tests on the suspected fibers.
Fiber traces by Lumen from the Kansas City facility indicate a fault in the fibers 15 miles from the facility. The Lumen OSPE (Outside Plant Engineer) is engaged and has advised of a possible hit by a third-party bore rig. OSPE has dispatched a construction crew to the site and is mobilizing splicers. No ETA at this time.
Lumen has confirmed a 54-count fiber has been partially damaged by the bore rig. Construction crews remain enroute to assess the damage. No ETA provided.
Repair crews have arrived at the site and are awaiting emergency locates to be completed.
Emergency locates are complete and excavation is underway.
Excavation work is ongoing. Cable placement is expected to commence at 10PM. Still no ETR.
Crews have started pulling in new cable.
Cable replacement has been completed and splicing is underway.
Splicing completed and services were restored at approximately 2:30AM. We are monitoring for any further issues.
Circuits appear to still be operating normal.
Lumen has a couple of faults involving the same customers as for the Friday outage out of KC. Spilicing efforts are underway, no ETR been provided Updates will follow
outage revisited, more than one site.
outage location is Gray Summti, Mo.
that personnel have arrived in the area of the suspected but have been unable to locate and physical damage. Personnel are working with personnel at the Gray Summit site. Light is being projected out so that personnel at the splice site in the field are able to locate the correct fibers.
The NI engineer has reported that splice access will not be granted to a splice point as it is located near a railroad track and requires access. The event will be placed on safety hold until access to the site has been granted by the railroad. The next update will be communicated once access to the site has been granted and field personnel can commence with isolation efforts
Still waiting on asscess to the site to do splicing to repair damaged fiber. Once again, sites involved are: Aurora Branch Barry-Lawrence Regional Library Blue Eye R-V Blue Eye Branch - Stone County Library Christian County Library District - Ozark Branch Dadeville R-II Eagle Rock Branch Barry-Lawrence Regional Library Hurley R-I Lakeland R-III Main Branch - Stone County Library Manes R-V Mt Vernon Branch Barry-Lawrence Regional Library Northeast Vernon County R-I (High School) Sheldon R-VIII Shell Knob 78 St. Clair County Library Thomasville Library - Oregon County Library District Willow Springs Public Librar
Field personnel have accessed the site, and technicians have located the damaged cable segment on the east side of the railway crossing. Technicians are assessing available slack to determine readiness for repair activities. No ETR given.
Approximately 1,170 feet of replacement cable will be required. On-site technicians were unable to locate slack cable at the site. Upon completion of repairs, the Splicing Team will install a steel riser protector over the area where the conduit was cut to provide additional fiber protection. Construction and Splicing Teams are en route and are expected to arrive at approximately 10:30am,
Excavation is underway.
Technicians are pulling mule tape to begin placement of the new fiber section. Mule tape is a high strength, flat woven polyester tape used by fiber technicians to pull cable through conduit and is designed to reduce conduit damage. Once fiber placement is complete, the Splicing Team will begin cable preparation and splicing
The NI engineer has advised that crews continue to pull the replacement cable into position. Once the fiber is set, splicers will commence with fiber preparation work.
The NI engineer has advised that splicing has been completed on the south end and the splicer is moving to the north side to assist. The 48 count fiber cable is just about to be pulled into position. Both splicers will prepare the ends to restore services as efficiently as possible
The North end of the fiber failure is now in the phase of preparing the ends for splicing operations
I see sites recovering in MOREnet monitoring. I have not received an official report that work is complete yet. Will give the all clear when I do.
A fix has been implemented and we are monitoring the results.
Root Cause: A fiber failure in St. Louis, MO impacted IP services. Fix Action: The fiber was repaired to restore service. This service impact is over.
17 sites offline in KC Area due to a Lumen fault. Under investigation, no ETR currently as it has just been reported.
Lumen discovered a service impact in Gray Summit, MO. Your customer trouble ticket has been related to a network event; The Lumen Network Operations Center (NOC) is investigating to determine the cause. Please be advised that live updates for this event will be relayed at a minimum of hourly unless otherwise stated or as relevant details evolve.
technicians have been dispatched to locate and repair damaged fiber. no ETR given.
Field Operations is on site, and initial fiber readings indicate the fault is approximately 3 miles from the testing point.
The issue has been identified and a fix is being implemented.
Due to unforeseen circumstances splicers are actively engaged in another fiber event and will likely be forced into a safety break due to the time working. Crews will be re-engaged in the morning on February 07, 2026. The next update will be provided once crews are enroute or as new information becomes available
MODOT has put a safety hold on further repair attempts until noon today.
Listing of sites impacted by the Lumen outage: Aurora Branch Barry-Lawrence Regional Library Blue Eye R-V Blue Eye Branch - Stone County Library Christian County Library District - Ozark Branch Dadeville R-II Eagle Rock Branch Barry-Lawrence Regional Library Hurley R-I Lakeland R-III Main Branch - Stone County Library Manes R-V Mt Vernon Branch Barry-Lawrence Regional Library Northeast Vernon County R-I (High School) Sheldon R-VIII Shell Knob 78 St. Clair County Library Thomasville Library - Oregon County Library District Willow Springs Public Library
traffic control and a splice crew are enroute to the site estimated to arrive within the next 15 minutes
traffic control is now fully in place, allowing the splicing team to access the splice enclosure safely. The splicer has opened the enclosure and is currently conducting a visual inspection of the equipment. Troubleshooting and splicing preparations are expected to begin shortly.
Repair efforts continue.
Services have been migrated to an alternate path with Lumen thus restoring services. We are monitoring the status until an all clear is given.
all clear as of 6:40pm.
Sites: Administrative Office Barry-Lawrence Regional Library Marionville R-IX Pierce City Branch Barry-Lawrence Regional Library Description: Outage occurred about 33minutes ago. Ticket with vendor has already been created and the issue is under investigation.
AT&T has reported back that this outage is part of a larger, major outage that is currently being investigated. No ETR is given.
Fiber fault located (near Neosho, MO) and is in the process of being repaired (spliced). Also, includes a "large piece of equipment" which covers a signifcant portion of Missouri. Due to the type of damage and repair efforts needed, ETR estimated 24 hours.
splicing activities are underway. no ETR given at this time
Sites are back online. I checked ticket status and have not received an all clear.
This incident has been resolved.
Sites: Lonedell R-XIV St. Clair Branch - Scenic Regional Library Sunrix R-IX outage of about 17 minutes, under investigation
outage is related to a larger, major network failure in the AT&T network. This is still under investigation/troubleshooting. No ETR has been given thus far.
Fiber fault located (near Neosho, MO) and is in the process of being repaired (spliced). Also, includes a "large piece of equipment" which covers a signifcant portion of Missouri. Due to the type of damage and repair efforts needed, ETR estimated 24 hours.
Correction, there are 2 AT&T fiber cuts, one near High Ridge, MO and one near Neosho, MO. This is my most recent update.
splicers are onsite to repair damaged. no ETR and looks to be an overnight repair
FIELD TECHNICIANS ARE CURRENTLY PULLING 2,000 FEET OF 216-COUNT REPLACEMENT CABLE BETWEEN MANHOLES IN HOUSE SPRINGS, MO. RESTORATION WILL BE DELAYED AS LOCATES ARE NEEDED AT THE NORTH MANHOLE.
Sites are back online. I checked ticket status and have not received an all clear.
This incident has been resolved.
Fortinet has recommended upgrading all Fortigates that are not running on the latest versions of FortiOS FortiOS 7.6 --- 7.6.0 through 7.6.5 --- Upgrade to 7.6.6 or above FortiOS 7.4 --- 7.4.0 through 7.4.10 --- Upgrade to 7.4.11 or above FortiOS 7.2 --- 7.2.0 through 7.2.12 --- Upgrade to upcoming 7.2.13 or above FortiOS 7.0 --- 7.0.0 through 7.0.18 --- Upgrade to upcoming 7.0.19 or above MOREnet staff will be scheduling upgrades on all members Fortigates tonight (02/04/26-02/05/26) beginning at 11PM. During this process, there will be interruptions to your internet service, VPN connectivity and local network traffic. MOREnet staff will perform all the necessary maintenance remotely. Your presence onsite will not be required.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Fortinet has recommended upgrading all Fortigates that are not running on the latest versions of FortiOS FortiOS 7.6 --- 7.6.0 through 7.6.5 --- Upgrade to 7.6.6 or above FortiOS 7.4 --- 7.4.0 through 7.4.10 --- Upgrade to 7.4.11 or above FortiOS 7.2 --- 7.2.0 through 7.2.12 --- Upgrade to upcoming 7.2.13 or above FortiOS 7.0 --- 7.0.0 through 7.0.18 --- Upgrade to upcoming 7.0.19 or above MOREnet staff will be scheduling upgrades on all members Fortigates tonight (02/03/26-02/04/26) beginning at 11PM. During this process, there will be interruptions to your internet service, VPN connectivity and local network traffic. MOREnet staff will perform all the necessary maintenance remotely. Your presence onsite will not be required.
All upgrades have been completed. Should you encounter any issues, please email [email protected] to report those issues for our team to investigate. Thank You
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