MOREnet experienced a notice incident on September 22, 2026 affecting MOREnet Internet and Carrier Network, lasting 8h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 12:05 PM UTC
Impacted Sites: Cass County Library - Pleasant Hill Branch Chilhowee R-IV Craig R-III Hardin-Central C-2 (High School) Shawnee R-III Trails Regional Library - Waverly Branch Discription: Client services have been impacted by scheduled maintenance work to relocate a 96-count cable ahead of upcoming civil construction. Due to unforeseen difficulties, additional services that had not been previously notified of the planned maintenance activity were impacted during repair. Estimate time of repair is 8:00 am.
- investigating Sep 22, 2026, 01:16 PM UTC
Vendor is still investigating location of the fault in the network.
- investigating Sep 22, 2026, 02:59 PM UTC
Work that was performed during the maintenance has been reviewed however services remain impacted. Technicians continue to locate & repair fault.
- investigating Sep 22, 2026, 04:45 PM UTC
Teams continue to work on isolating the remaining fiber fault. The nature of this work was to relocate a fiber to accommodate an interstate road expansion project being completed by MODOT. No ETR has been given.
- investigating Sep 22, 2026, 06:18 PM UTC
still under investigation, testing out individual fiber strands, no ETR at this time.
- monitoring Sep 22, 2026, 07:44 PM UTC
The remaining fault has been identified and respliced. Our sites are in restoration, but as work continues, we will continue to monitor until all clear is given.
- resolved Sep 22, 2026, 08:18 PM UTC
Root Cause: A fiber fault following a maintenance activity in Oak Grove, MO impacted client services. Work is completed.