MOREnet experienced a notice incident on August 12, 2026 affecting MOREnet Internet and Carrier Network, lasting 2d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 12:45 AM UTC
Sitess Hurley R-I Manes R-V Description: This is a higher level outage being investigated by Lumen. Isolation efforts are ongoing. No ETR given.
- investigating Aug 12, 2026, 03:56 AM UTC
10g NNI link in Saint Louis, MO went down today 8/11/2026 at 19:17 GMT. Fiber transport outage between Saint Louis to Branson, MO is affecting multiple services in the area. Engineers have been engaged and working on isolating fault. No ETR has been provided
- identified Aug 12, 2026, 11:45 AM UTC
Fileld operations are onsite to begin troubleshooting. No ETR has been given.
- identified Aug 12, 2026, 12:16 PM UTC
A configuration change has been made and restoration of services is seen on equipment out in the field however I am still seeing our edge routers offline. It has been adviced to reboot the equipment. Will update once this has been done.
- identified Aug 12, 2026, 02:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 12, 2026, 04:11 PM UTC
An equipment failure in Saint Louis and Joplin, MO impacted unprotected traffic. Remote reconfiguration was put in place but, these impacted sites have remained down. Further investigation is underway to locate the fault.
- identified Aug 12, 2026, 06:21 PM UTC
technicians are actively working on this issue and are currently collaborating with multiple internal teams to gather all relevant details. Our focus is on validating the accuracy of the information to ensure we provide a clear and complete update.
- identified Aug 12, 2026, 08:07 PM UTC
reporting Field Operations have been engaged to dispatch a technician to the site and perform light level readings on the fiber to isolate the point of failure
- identified Aug 12, 2026, 09:28 PM UTC
field tech have been dispatched to locate/isolate fault. No other updates to report yet. No ETR.
- identified Aug 13, 2026, 11:51 AM UTC
services have been restored after equipment reconfiguration. monitoring status until root cause is provided.
- resolved Aug 14, 2026, 12:30 PM UTC
This incident has been resolved.