Resolved after 3 hours 29 minutes, affecting Third Party Products, on August 6, 2026.
The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.
Affected components
Update timeline
- investigating Aug 06, 2026, 12:30 PM UTC
We have received a new report from our email provider and the incident seems to still be active: "We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."
- monitoring Aug 06, 2026, 02:25 PM UTC
Update from the email provider: "Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."
- resolved Aug 06, 2026, 03:59 PM UTC
The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.
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