Mono Solutions had 16 outages in the last 2 years totaling 304h 40m of downtime — averaging 0.7 incidents per month.
There were 16 Mono Solutions outages since July 24, 2024 totaling 304h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our email provider is investigating some issues with the webmail.
The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.
The incident has been resolved.
We are experiencing high traffic due to some attacks on our DNS and this could create some degraded performance while using the platform. We are investigating.
We are currently monitoring the status.
The traffic is stable and we are resolving the incident.
Our email provider is experiencing some issues with webmail and they are investigating. https://www.opensrsstatus.com/
The issue has been resolved.
We are currently investigating an issue with how sites are displayed.
We believe we've located the issue and will be releasing a fix shortly.
A fix has been implemented and the incident has been resolved. It might take some time for the sites to update but we are already seeing sites displaying correctly
We are currently investigating some issues to access to newly created sites and to add SSL to a domain.
Some fix has been put in place but we are still monitoring.
The incident has been resolved.
We are currently investigating some issues with accessing to the editor for newly created sites and adding SSL.
The issue has been resolved
You might notice some degraded performance with our maps service due the Cloudflare global network issue. For more info https://www.cloudflarestatus.com/
Cloudflare services are currently operating normally.
This incident has been resolved.
We are currently investigating some issues with accessing to newly created sites.
A fix has been implemented and new sites are accessible now. We will keep monitoring.
The issue has been resolved.
Our Ecommerce provider Ecwid is experiencing some degraded performance on orders and products. We'll keep you updated.
The issue on Ecwid's side has been resolved. You can also check https://status.ecwid.com/
This incident has been resolved.
Our 3rd party ecommerce provider Ecwid is having an incident and you might experience some issues with Ecommerce. We will keep you updated.
The Ecwid control panel and shops are now loading correctly again. All the data (products, orders, your store settings, etc) are safe and intact.
We are currently investigating an issue with RAI response time. This might affect login and general RAI navigation.
The issue with RAI login has been resolved and the response time is back to normal.
We are currently investigating an issue with 429 errors some users might experience when visiting a site.
We are monitoring the traffic and we don't see anything concerning at the moment.
We are experiencing some issues with editor and sites not available. We are currently investigating.
We see editor and sites are coming back up and we are monitoring the status.
At approximately 12:00 today, we experienced an issue with one of the servers in our European fleet, impacting our editor and sites for some of our European clients. The downtime lasted between 5 minutes. While we will continue closely monitoring, we consider the incident resolved.
We are currently investigating some issues with accessing to the editor.
The editor is now available and our team is monitoring for any possible issues.
The issue with editor login has been resolved.
We are currently investigating some issues with publishing sites and uploading files to the editor.
The issue has been identified and our developers are working on a solution.
The incident has been resolved
We are currently investigating some issues we may experience with .SE domains.
The issue has been resolved.