Monese incident

UK Faster Payments delayed

Major Resolved View vendor source →

Monese experienced a major incident on May 28, 2025 affecting Outgoing transfers and Incoming transfers, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 08:35 PM UTC
Resolved
May 28, 2025, 10:20 PM UTC
Duration
1h 45m
Detected by Pingoru
May 28, 2025, 08:35 PM UTC

Affected components

Outgoing transfersIncoming transfers

Update timeline

  1. investigating May 28, 2025, 08:35 PM UTC

    Because of an outage with our banking partner, we’re experiencing a problem with inbound and outbound UK Faster Payments at the moment. We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.

  2. identified May 28, 2025, 09:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2025, 10:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2025, 10:20 PM UTC

    This incident has been resolved.