Monese experienced a critical incident on July 3, 2023 affecting Outgoing transfers, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2023, 05:33 PM UTC
We're investigating an issue where customers are unable to make outbound transfers at the moment, and get stuck in pending. Incoming payments to your account will still work, and you can still use your Monese card as usual. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Jul 03, 2023, 06:51 PM UTC
We've identified the issue and will provide more updates as soon as we've fixed it.
- investigating Jul 03, 2023, 06:56 PM UTC
We're still investigating the issue, and will continue to provide further updates here as soon as we have them.
- monitoring Jul 03, 2023, 08:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2023, 09:12 PM UTC
This incident has been resolved.