Monese incident
Monese to Monese transactions and card top-ups currently unavailable
Monese experienced a major incident on July 26, 2023 affecting Outgoing transfers and Card top-ups, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2023, 06:12 PM UTC
We’re experiencing a technical issue affecting Monese to Monese payments and card top-ups at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Jul 26, 2023, 07:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 26, 2023, 07:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 26, 2023, 08:09 PM UTC
The issue has been fixed and any new Monese to Monese payments and card top-ups should process successfully. We're still working on processing any payments that were made during the incident that didn't fail. We'll provide an update on this as soon as we can.
- resolved Jul 28, 2023, 07:09 AM UTC
This incident has been resolved.