Monese experienced a critical incident on September 29, 2023 affecting Monese app and Account opening and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2023, 12:09 PM UTC
We’re experiencing an issue with accessing the Monese app, creating a new account and making outbound payments. Card payments, cash top ups, cash withdrawals and incoming payments will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- investigating Sep 29, 2023, 12:49 PM UTC
We are continuing to investigate this issue.
- investigating Sep 29, 2023, 12:53 PM UTC
We are continuing to investigate this issue.
- identified Sep 29, 2023, 01:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 29, 2023, 02:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2023, 02:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 29, 2023, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2023, 02:57 PM UTC
This incident has been resolved.