Monese incident

Adding new payees for SEPA payments temporarily unavailable

Critical Resolved View vendor source →

Monese experienced a critical incident on October 1, 2023 affecting Outgoing transfers, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2023, 04:40 PM UTC
Resolved
Oct 01, 2023, 06:07 PM UTC
Duration
1h 26m
Detected by Pingoru
Oct 01, 2023, 04:40 PM UTC

Affected components

Outgoing transfers

Update timeline

  1. investigating Oct 01, 2023, 04:40 PM UTC

    We’re experiencing minor technical issues with our IBAN validation partner, which means it’s not possible to add new payees for SEPA payments at the moment. Payments to existing payees will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

  2. identified Oct 01, 2023, 05:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2023, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2023, 06:07 PM UTC

    This incident has been resolved.