Monese experienced a major incident on October 9, 2023 affecting Monese app, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Monese app
Update timeline
- investigating Oct 09, 2023, 11:03 AM UTC
It’s not possible to access the Monese app on iOS devices at the moment. Card payments, cash withdrawals and receiving inbound payments will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Oct 09, 2023, 12:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2023, 12:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2023, 12:25 PM UTC
This incident has been resolved.