Monese experienced a critical incident on October 10, 2023 affecting Outgoing transfers, lasting 12h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing transfers
Update timeline
- investigating Oct 10, 2023, 05:50 PM UTC
We’re experiencing an issue in making outbound payments at the moment, affecting UK Faster Payments, Monese to Monese Payments, SEPA payments and International Payments. Inbound payments and Monese card payments will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- monitoring Oct 10, 2023, 07:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 11, 2023, 06:43 AM UTC
This incident has been resolved.