Monese incident

Top-ups and outgoing payments affected

Major Resolved View vendor source →

Monese experienced a major incident on October 16, 2023 affecting Outgoing transfers and Card top-ups, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2023, 01:24 PM UTC
Resolved
Oct 16, 2023, 05:56 PM UTC
Duration
4h 31m
Detected by Pingoru
Oct 16, 2023, 01:24 PM UTC

Affected components

Outgoing transfersCard top-ups

Update timeline

  1. investigating Oct 16, 2023, 01:24 PM UTC

    Because of an outage with our banking partner, we’re experiencing a problem with debit card top-ups and outgoing payments at the moment. We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.

  2. monitoring Oct 16, 2023, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2023, 05:56 PM UTC

    This incident has been resolved.