Monese experienced a minor incident on December 5, 2023 affecting Monese app, lasting 12h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Monese app
Update timeline
- investigating Dec 05, 2023, 10:42 PM UTC
It’s not possible to access the Monese app on some iOS and Android devices at the moment. Card payments, cash withdrawals, and receiving inbound payments will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- identified Dec 06, 2023, 11:05 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 06, 2023, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 06, 2023, 11:30 AM UTC
This incident has been resolved.