Monese experienced a minor incident on January 4, 2024 affecting Outgoing transfers, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing transfers
Update timeline
- identified Jan 04, 2024, 04:50 PM UTC
We’re experiencing a delay in processing outbound payments at the moment. Monese card payments will still work. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
- monitoring Jan 04, 2024, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 04, 2024, 05:47 PM UTC
A fix has been implemented, and affected payments are being processed. We are currently monitoring.
- monitoring Jan 04, 2024, 05:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 04, 2024, 06:35 PM UTC
This incident has been resolved and all affected payments have been processed.