Monese incident

Issue with PayPoint top-ups

Minor Resolved View vendor source →

Monese experienced a minor incident on February 12, 2024 affecting Cash top-ups, lasting 8d 4h. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 10:14 AM UTC
Resolved
Feb 20, 2024, 02:24 PM UTC
Duration
8d 4h
Detected by Pingoru
Feb 12, 2024, 10:14 AM UTC

Affected components

Cash top-ups

Update timeline

  1. investigating Feb 12, 2024, 10:14 AM UTC

    We're experiencing a technical issue with one of our partners, which is affecting cash top-ups at PayPoint locations in the UK. We're working with them to investigate this, and we'll update this page as soon as we know more.

  2. resolved Feb 20, 2024, 02:24 PM UTC

    This incident has been resolved.