Monese experienced a minor incident on March 7, 2024 affecting Monese app and Card payments and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Monese appCard paymentsATM withdrawalsOutgoing transfersIncoming transfersCard top-upsCash top-ups
Update timeline
- investigating Mar 07, 2024, 04:20 PM UTC
Because of some missing information, we had to temporarily limit some of our accounts in France. We apologise for any inconvenience this has caused you. To carry on using our services, please respond to the questionnaire that pops up when you open your Monese app.
- investigating Mar 07, 2024, 04:37 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 11, 2024, 09:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2024, 12:25 PM UTC
This incident has been resolved.