Monese incident

Degradation on multiple services with our partner

Minor Resolved View vendor source →

Monese experienced a minor incident on March 23, 2024 affecting Card payments and ATM withdrawals, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2024, 07:50 AM UTC
Resolved
Mar 23, 2024, 10:01 AM UTC
Duration
2h 10m
Detected by Pingoru
Mar 23, 2024, 07:50 AM UTC

Affected components

Card paymentsATM withdrawals

Update timeline

  1. investigating Mar 23, 2024, 07:50 AM UTC

    One of our technical partners is experiencing multiple service degradations, affecting our Monese services. Please note that paying with card or ATM withdrawals might be affected. We’re working to identify and resolve the issue as quickly as possible. We’ll update this page once we have further information.

  2. investigating Mar 23, 2024, 09:14 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 23, 2024, 09:16 AM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Mar 23, 2024, 10:01 AM UTC

    This incident has been resolved.