Monese incident

Issue affecting email verificatioin

Critical Resolved View vendor source →

Monese experienced a critical incident on October 9, 2024 affecting Account opening, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 07:58 AM UTC
Resolved
Oct 09, 2024, 08:55 AM UTC
Duration
57m
Detected by Pingoru
Oct 09, 2024, 07:58 AM UTC

Affected components

Account opening

Update timeline

  1. investigating Oct 09, 2024, 07:58 AM UTC

    We are currently investigating an issue which is preventing customers from verifying their email address on their Monese application.

  2. resolved Oct 09, 2024, 08:55 AM UTC

    This incident has been resolved.