Monese experienced a major incident on October 25, 2024 affecting Outgoing transfers and Incoming transfers, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 25, 2024, 02:52 PM UTC
Because of an outage with our banking partner, we’re experiencing a problem with inbound and outbound UK Faster Payments at the moment. We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.
- investigating Oct 25, 2024, 04:33 PM UTC
The issue continues to be investigated by our banking partner while inbound and outbound UK Faster Payments are still not being processed. Again we thank you for the patience and will continue to update this page as soon as we can.
- monitoring Oct 25, 2024, 06:07 PM UTC
Our banking partner has applied a fix and payments are now being processed. We'll continue to monitor the results. Again we thank you for the patience and apologise for any inconvenience caused.
- resolved Oct 25, 2024, 06:23 PM UTC
We can no confirm the issue has been fixed and all payments queued during the incident have been processed. We apologise for any inconvenience caused.