Elite US outage (morning) 4/21/25

Update timeline

1. investigating Apr 21, 2025, 03:43 PM UTC

   We want to let you know that we’re currently experiencing a temporary issue affecting our support systems. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We understand how important timely support is, and we sincerely apologize for any inconvenience this may cause. We’ll keep you updated as we make progress and will notify you as soon as everything is back up and running smoothly. Thank you for your patience and understanding.

2. monitoring Apr 21, 2025, 03:55 PM UTC

   The issue affecting our systems has been resolved, and everything is now operating as expected. Our team will continue to monitor closely to ensure stability. Thank you for your patience and understanding while we worked through this. Please reach out to Support if you are still experiencing an issue getting into Momentus Elite.

3. resolved Apr 21, 2025, 04:23 PM UTC

   Thank you again for your patience while we resolved the issue with Momentus Elite in the US today. While this issue has been resolved by our team, please don't hesitate to reach out to Support if you are continuing to have any issues. Have a great day!