MoEngage experienced a minor incident on January 12, 2026 affecting Campaign Stats, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 12, 2026, 02:56 PM UTC
We are currently experiencing issues with the Stats system in Dashboard 03. Please note that campaign sending is not impacted; however, the latest statistics may be unavailable on the dashboard at this time. Our team is treating this as a top priority and is working to resolve the issue as quickly as possible. Thank you for your patience.
- identified Jan 12, 2026, 04:29 PM UTC
We are continuing work on resolving this issue. Some parts of the processing have resumed, and we are actively applying the fix while closely monitoring system performance.
- monitoring Jan 13, 2026, 03:24 AM UTC
We have fixed the issue and are monitoring the results. Full statistics processing has resumed. However, there is a backlog of several hours, and upcoming peak traffic during the day may slow the clearance of this lag. We will provide an update once all delays have been resolved. In the meantime, please expect a few hours of lag in statistics visibility. Thank you for your patience!
- monitoring Jan 13, 2026, 09:24 AM UTC
The system is operating normally. Some users' stats update may experience up to a two‑hour delay affecting about 30% of traffic. We expect this to be fully resolved by tonight.
- resolved Jan 14, 2026, 01:15 AM UTC
This incident has been resolved.