Customer Portal Unavailable

Update timeline

1. investigating Nov 30, 2023, 02:12 PM UTC

   We have identified an issue with our customer portal . When attempting to login users will be unable to access this service. Customers who are also attempting to submit payments or beneficiaries through sage to our platform will also be impacted. We are urgently investigating this and we will be providing updates on our status page. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected].

2. identified Nov 30, 2023, 03:08 PM UTC

   We have identified an issue with a 3rd party technology provider. We are working with them to investigate and resolve this ongoing issue. Log in attempts to our portal will continue to fail and customers who are also attempting to submit payments or beneficiaries through sage to our platform will also still be impacted. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected].

3. identified Nov 30, 2023, 04:09 PM UTC

   We are continuing to work with our 3rd party technology provider to resolve this issue. Log in attempts to our portal will continue to fail and customers who are also attempting to submit payments or beneficiaries through sage to our platform will also still be impacted. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected].

4. identified Nov 30, 2023, 05:11 PM UTC

   We are continuing to work with our 3rd party technology provider to resolve this issue. Log in attempts to our portal will continue to fail and customers who are also attempting to submit payments or beneficiaries through sage to our platform will also still be impacted. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected].

5. monitoring Nov 30, 2023, 05:53 PM UTC

   We are beginning to see successful logins. We may see intermittent issues when trying to login at the moment. Users can attempt login now. We are currently monitoring this and will advise when fully resolved. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

6. resolved Nov 30, 2023, 06:06 PM UTC

   Following a period of monitoring. We are pleased to confirm that the Customer Portal and Salary Supplier Payments Portal are fully operational following the outage. Users will now be able to login succesfully and customers who are also attempting to submit payments or beneficiaries through sage to our platform will process. We have identified the cause of the outage and we are satisfied that the issue has been fully resolved. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]