Resolved after 2 hours 23 minutes, affecting BACS Inbound Service, on August 28, 2026.
We are pleased to provide you with an update on the inbound BACS payments that were delayed this morning. We have identified and deployed a fix to resolve the issue. Inbound BACS payments have now all been applied to the accounts as expected. As part of our resolution process, we are conducting a full investigation into the underlying cause of this delay. We are committed to implementing the necessary measures to prevent any further related issues from occurring. We appreciate your patience whilst we worked to resolve this matter, and we will continue to monitor the situation closely over the coming hours to ensure stability. Please accept our apologies for any inconvenience caused and if you require any further support in relation to this issue please do not hesitate to contact us: [email protected]
Affected components
Update timeline
- investigating Aug 28, 2026, 08:48 AM UTC
We can confirm that BACS early funding has processed as expected. However inbound BACS payments due for payment today have not yet been credited. Normally these payments are credited in the early hours of the morning. We are investigating the issue urgently and will keep you updated as we work to apply these payments. Please accept our apologies for any inconvenience caused and if you require any further support in relation to this issue please do not hesitate to contact us: [email protected]
- identified Aug 28, 2026, 09:39 AM UTC
We have identified the cause of the issue and are currently in the process of deploying a fix which will allow us to successfully process the inbound BACS payments, we expect all payments to be successfully processed by 1pm. We will continue to keep you regularly updated as we work to resolve this issue.
- resolved Aug 28, 2026, 11:12 AM UTC
We are pleased to provide you with an update on the inbound BACS payments that were delayed this morning. We have identified and deployed a fix to resolve the issue. Inbound BACS payments have now all been applied to the accounts as expected. As part of our resolution process, we are conducting a full investigation into the underlying cause of this delay. We are committed to implementing the necessary measures to prevent any further related issues from occurring. We appreciate your patience whilst we worked to resolve this matter, and we will continue to monitor the situation closely over the coming hours to ensure stability. Please accept our apologies for any inconvenience caused and if you require any further support in relation to this issue please do not hesitate to contact us: [email protected]
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