Future Dated Payment Processing Delay

Update timeline

1. identified Jan 25, 2024, 11:44 PM UTC

   We have identified an issue affecting a small subset of payments. This will cause some Future Dated Payments that are due to be processed from 00:00 on the 26th of January to be delayed. This issue only impacts payments where the date the payment should be processed has been specified as the 26th of January. All real-time payments where no payment date has been included in the payment request will transact normally. We anticipate that all impacted payments will be cleared by 9:45am. We will be in touch as soon as all delayed payments have been processed to confirm their completion. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. monitoring Jan 26, 2024, 07:32 AM UTC

   We can confirm that any delayed payments are beginning to process and this action should be complete within the next 30 minutes. We will confirm once this has been complete. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. resolved Jan 26, 2024, 07:55 AM UTC

   We can confirm that all pending payments should now be processed. We are sorry for any inconvenience caused by this incident. If you have any questions related to this incident, please email [email protected].