Intermittent Card 3D Secure Issues

Update timeline

1. identified Apr 17, 2024, 08:24 AM UTC

   We are currently aware that our card processor is experiencing intermittent failures for 3D Secure Challenges for Card Transactions. They are currently working towards a resolve on this matter and we continue to liaise with them to aid in their resolution. At present any card transactions which are verified using 3D Secure may intermittently return an unsuccessful response - this wouldn't necessarily entail issue with the underlying card. We continue to monitor this issue and will share any updates as, and when, these become available. Please accept our apologies for any inconvenience caused and, as ever, should you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. monitoring Apr 17, 2024, 08:49 AM UTC

   Our card processor has confirmed that, as of 09:38am, 3D Secure transactions are now processing as expected. They, and ourselves, continue to monitor transactions to ensure resolution.

3. monitoring Apr 17, 2024, 10:12 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Apr 17, 2024, 10:16 AM UTC

   Following on from the work carried out by our cards processor, and continued monitoring of transaction, we can confirm this issue has now been resolved. Card payments are now processing as expected with no on-going issue with 3D Secure. As ever Modulr do apologise for any inconvenience caused and should you require any further support around the issue please do reach out to our support team: [email protected]