Resolved after 1 hour 17 minutes, affecting Authorisations, on April 30, 2024.
We can confirm this incident has been resolved. All card activity should now be processing as expected. We apologise for any inconvenience caused and should you require any further support around the issue please do reach out to our support team: [email protected]
Affected components
Update timeline
- investigating Apr 30, 2024, 03:24 PM UTC
We are currently experiencing a degraded performance in our Card Payment Service. We are seeing intermittent failures when Customers are trying to use our card services. During this current time activity related to physical or virtual cards, for example card creation or authorisations, may not be successful We are urgently investigating this with our third-party card provider. Please accept our apologies for any inconvenience caused by this intermittent outage and please be assured we are currently investigating the root cause for this. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]
- monitoring Apr 30, 2024, 03:50 PM UTC
Our card processing partner have identified and fixed the underlying issue which was causing the intermittent outage. All card activity now should be processing successfully. We are currently monitoring this. We apologise for the inconvenience caused and if you require further support regarding this issue, please do not hesitate to contact us: [email protected]
- resolved Apr 30, 2024, 04:42 PM UTC
We can confirm this incident has been resolved. All card activity should now be processing as expected. We apologise for any inconvenience caused and should you require any further support around the issue please do reach out to our support team: [email protected]
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