Resolved after 2 hours 1 minute, affecting Faster Payment Service and SEPA (Euro) Payment Service, on June 28, 2024.
I can confirm this incident has been resolved and any impacted payments should now be processed. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]
Affected components
Update timeline
- identified Jun 28, 2024, 12:34 PM UTC
We have identified an issue with a subset of outbound payments currently not processing and currently showing as pending. We are urgently investigating this issue. Payments submitted after 13:27 will be processing. We are working through any payments that are being held. This is not impacting inbound payments being received. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]
- monitoring Jun 28, 2024, 12:48 PM UTC
We are still working through releasing any outbound payments currently showing as pending. Outbound Payments submitted after 13:27 will be processing as normal. This is not impacting inbound payments being received. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]
- monitoring Jun 28, 2024, 01:08 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 28, 2024, 02:09 PM UTC
I can confirm that outbound held payments are now being released. This process should be complete within the next 10 minutes. A further update will be provided once this action is complete. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]
- resolved Jun 28, 2024, 02:35 PM UTC
I can confirm this incident has been resolved and any impacted payments should now be processed. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]
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