Intermittent Payment Issue

Update timeline

1. investigating Jul 08, 2025, 11:58 AM UTC

   We have identified an issue which is intermittently impacting both inbound and outbound SEPA payments, This is also impacting inbound GBP payments. This is currently being investigated as a matter of urgency Payments submitted currently should not be resubmitted at this moment in time. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. monitoring Jul 08, 2025, 12:10 PM UTC

   We can confirm that we have deployed a fix to the issue impacting both inbound and outbound SEPA payments alongside inbound GBP payments. This is currently being monitored and we are seeing payments successfully processed beyond the point of 1.02pm (BST). Payments which have been submitted through the time of 12.00pm(BST) - 1.02pm (BST) are currently being remediated and should not be resubmitted at this time. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. resolved Jul 08, 2025, 02:56 PM UTC

   We can confirm that the remediation work has now been completed and all impacted payments have now been provided with a final status. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]