Card Creation Issue

Update timeline

1. investigating Jul 18, 2025, 04:30 PM UTC

   We have identified an issue with our third party partner in relation to debit cards. From our initial investigation it appears that the service is only impacting the creation of cards. There is no impact in the authorisation and settlement of card payments nor is there any impact on the cancellation of blocking of cards. Please be assured we are working to resolve this as quickly as possible and will keep you regularly updated as we work to resolve this issue. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us at: [email protected]

2. resolved Jul 18, 2025, 04:44 PM UTC

   Thank you for your patience whilst we investigated this issue. We can see that the creation requests are now coming through successfully. As noted on the initial notification, this did not impact any other card service. If you initiated a request to create a card during this outage, between 17:00:22 - 17:24:02 BST, please check to confirm that the card was not created before submitting a new request to avoid duplication. Thank you again for your patience and understanding here. If you have any further questions in relation to this issue, please do not hesitate to reach out to our support team at: [email protected]