Resolved after 42 minutes, affecting SEPA (Euro) Payment Service, on September 5, 2025.
This incident has been resolved. We can confirm Outbound SEPA instant payments should be processing as expected now. We can confirm this incident occurred due to an issue experienced with our SEPA provider. Any Outbound payments which were submitted as SEPA Instant during the outage can now be retried and these will not be reprocessed as SEPA Credit payments. We are very sorry for any inconvenience caused by this issue. If you have any further questions please do not hesitate to contact us: [email protected]
Affected components
Update timeline
- investigating Sep 05, 2025, 07:20 PM UTC
We are currently investigating an intermittent issue with outbound SEPA Instant payments. Currently, we are seeing outbound SEPA Instant payments failing with: Error whilst processing payment. Please be assured we are investigating and working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]
- resolved Sep 05, 2025, 08:03 PM UTC
This incident has been resolved. We can confirm Outbound SEPA instant payments should be processing as expected now. We can confirm this incident occurred due to an issue experienced with our SEPA provider. Any Outbound payments which were submitted as SEPA Instant during the outage can now be retried and these will not be reprocessed as SEPA Credit payments. We are very sorry for any inconvenience caused by this issue. If you have any further questions please do not hesitate to contact us: [email protected]
Your product runs on more than Modulr Finance
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services