Resolved after 1 hour 8 minutes, affecting SEPA (Euro) Payment Service, on May 17, 2026.
We’re pleased to confirm that the issue affecting SEPA Instant payments has now been resolved, and we have been working closely with our Banking Partner throughout. Any outbound payments that failed during this period with an ER_EXTSYS status can be safely retried. For payments currently in ER_EXTCONN/processing status, please wait until they progress to final status before attempting a retry. If you have any questions, please contact [email protected]. We will continue to monitor performance closely. Thank you for your patience during this disruption.
Affected components
Update timeline
- investigating May 17, 2026, 02:36 AM UTC
We are currently investigating an issue affecting outbound SEPA Instant payments, which began at 1:50 a.m. BST today. Our teams are actively working with our banking partner to identify the root cause and resolve the issue as quickly as possible. No action is required at this moment in time, we will keep you updated here. We sincerely apologise for any inconvenience this may cause. If you need further support or have any questions, please contact us at [email protected]
- resolved May 17, 2026, 03:44 AM UTC
We’re pleased to confirm that the issue affecting SEPA Instant payments has now been resolved, and we have been working closely with our Banking Partner throughout. Any outbound payments that failed during this period with an ER_EXTSYS status can be safely retried. For payments currently in ER_EXTCONN/processing status, please wait until they progress to final status before attempting a retry. If you have any questions, please contact [email protected]. We will continue to monitor performance closely. Thank you for your patience during this disruption.
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