Mode Analytics incident

Service Timeout Error

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Resolved after 20 minutes, on July 24, 2026.

resolved Jul 27, 2026, 08:57 AM UTC

Between approximately 3:55 AM and 4:15 AM PDT, users may have experienced service timeouts due to an AWS networking issue in the us-west-2 (Oregon) region. The AWS outage temporarily disrupted outbound internet connectivity from the region, impacting our ability to communicate with external services. Based on our investigation, the issue was external to our infrastructure, and all services have since been fully restored following AWS's resolution of the incident.

Other major vendors with incidents that started within 30 minutes of this one

Auth0 Outage Regional Service Disruption on Public Cloud Environments Render Outage Service Disruption in Oregon Okta Outage Service Disruption - Timeouts and Login Failures Adobe Creative Cloud Outage Mixamo Zendesk Outage Unable to Access Zendesk DigitalOcean Degraded Network Connectivity from India to NYC

And 2 more: Notion, Cloudflare.

Started
Jul 24, 2026, 10:55 AM UTC
Resolved
Jul 24, 2026, 11:15 AM UTC
Duration
20m
Detected by Pingoru
Jul 24, 2026, 10:55 AM UTC

Update timeline

  1. resolved Jul 27, 2026, 08:57 AM UTC

    Between approximately 3:55 AM and 4:15 AM PDT, users may have experienced service timeouts due to an AWS networking issue in the us-west-2 (Oregon) region. The AWS outage temporarily disrupted outbound internet connectivity from the region, impacting our ability to communicate with external services. Based on our investigation, the issue was external to our infrastructure, and all services have since been fully restored following AWS's resolution of the incident.

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